(Frequently Asked Questions)
Click A Topic Below
|How often do I need to change the cartridge in my home? |
|It is recommended that you change the cartridge annually. This also extends the warranty|
|But I am only here 4 months per year; can I wait for two years to change the cartridge |
|In order to assure continuous quality, we recommend that you follow factory guidelines and replace the product every nine to twelve months|
|What type of Warranty does my system have?|
|We offer a limited Lifetime Warranty that goes into effect when the product is initially registered and remains in effect as long as the unit is serviced per factory specifications – namely, by changing cartridges at least annually.|
|Can I install an H-300 replacement cartridge in place of my old H-200, H-104, H-54 or starter cartridge? |
Yes! An advantage of Everpure Products is that you can upgrade with each annual cartridge change. If you do upgrade to an H-300, there are two items to take note of:
- A) The H-300 cartridge is approximately 3” longer than the H-104 cartridge, and the H-104 cartridge is approximately 6” longer than the H-54 cartridge.
- B) The factory recommends that the H-54, H-104, and H-300 be restricted to a flow of ½ GPM (gallons per minute). This is normally done by replacing the outlet elbow fitting with a restrictor fitting.
Additionally, any Everpure single cartridge system can be upgraded to the H1200 system by purchasing a conversion kit, P/N 9999-H1200.
Note…We recommend all systems be mounted at least 22” high to simplify future cartridge upgrades
|What is a T-20?|
|This system is used in both consumer and commercial applications. The unit removes the yellowish Tannins, tastes, odors, particles, etc. from water. The T-20 will need to be serviced at least once per year. Instructions for servicing a T-20 System are clearly spelled out on the reverse side of the T-20 Micropure recharge packaging.|
|What is a Reverse Osmosis or RO? |
|An RO or Reverse Osmosis System is effective at removing arsenic, nitrates and lead. It also removes minerals. It is recommended that if a consumer decides to purchase an RO it is important that he get a unit which is also NSF Listed for chemical reduction such as the Everpure ROM III system|
|Are Everpure Food Service Cartridges supposed to be used for consumer applications?|
No, for several reasons:
- (A) Most importantly, Commercial Systems and Cartridges are generally designed to address aesthetics. They are not designed to address consumer concerns such as lead reduction, THM reduction, VOC reduction, etc…
- (B) Food Service cartridges are not warranted for consumer applications.
- (C) Many Everpure Food Service cartridges are designed for flow rates not normally found in the home. And, they may also introduce a dosage of “polyphosphate” in excess of that recommended for consumer use. It also invalidates its NSF certification and Everpure warranty.
|What if my new cartridge or system is producing “white" or "milk-like" water?|
|This condition is more likely caused by air pockets in the water line. If the problem persists for more than two weeks, reduce the flow rate through the saddle-tee or the needle-valve or the plumbed-in tee to equalize the pressure.|
|Why do Everpure Units require a separate spout? |
Most drinking water systems which are NSF listed to remove lead, chemicals, etc. - must flow at a maximum of ½ gallon per minute. The exceptions are the PBS-400, SPA-400, H-100, and Dual H-100.
This makes the addition of a separate spout necessary. Please note that we can provide spouts in a variety of popular colors and finishes. A separate filter faucet accomplishes two things when connected to a high-quality filter.
- First, in order for the filter media to do its job, it requires a slower flow rate. Since your regular kitchen faucet’s flow rate cannot be regulated, you are getting better filtration by having a separate faucet.
- Second, it becomes your “health” faucet. Any water you will ingest for cooking and drinking will now come from this filter faucet.
|What if I don’t have room for a separate filter faucet but I still want high-quality water?|
|Our PBS-400 is perfect in a kitchen where you can’t have a separate filter faucet.|
|Are faucet monitors available to advise me when to change my cartridge? |
AquaHealth offers a shut-off meter that can be installed after the filter but before the faucet. The meter is manually set for a certain amount of gallons and it will shut-off when it reaches that set amount. Request Part #9999-SOM. Retail price: $50.00.
Some Everpure drinking water systems or replacement cartridges come with a white plastic timing device. This device does not measure water usage - it is simply a timer. Once actiivated, it will begin to beep in approximately 12 months, alerting you that it is time to change your cartridge.